Privacy Policy

This policy applies to the ESTEXA website, private-preview request forms, the ESTEXA AI Concierge and related digital services. A private enterprise deployment may also be governed by a separate data-processing agreement or contractual terms.

• Contact details you provide, such as your name, company, phone or WhatsApp number and email address.
• Operating information you choose to share, such as country, sales-team size and monthly lead volume.
• Messages sent to the ESTEXA AI Concierge and session information needed to continue the conversation.
• Basic technical information such as page address, browser or device information, and usage/security data needed to operate the service.
• If analytics or advertising measurement tools are enabled, campaign attribution, performance and usage data may be collected in accordance with tool settings and applicable law.

• Respond to enquiries and prepare a private preview or proposal for your company.
• Operate the ESTEXA AI Concierge and improve the website and service experience.
• Manage leads, business communication and follow-up related to your request.
• Protect the website, prevent abuse and maintain operational security.
• Measure website and campaign performance when analytics tools are enabled.
• Meet legal or contractual obligations where required.

Depending on the jurisdiction and context, we may rely on your consent, steps taken at your request before entering a contract, our legitimate interests in operating, improving and securing our services, or compliance with legal obligations. Where separate consent is legally required, we will request it appropriately.

We may use trusted providers for hosting, databases, automation, AI, messaging and analytics. Each provider receives only the information necessary to perform the relevant service.

We do not sell your personal data to advertisers or other third parties.

We keep information for as long as reasonably necessary for the purpose for which it was collected, legitimate business follow-up, required operational records and legal obligations. When information is no longer needed, we delete or anonymize it subject to system capabilities and legal requirements.

We use reasonable technical and organizational measures designed to protect information from unauthorized access, loss, alteration or disclosure. No method of electronic transmission or storage can guarantee absolute security, so controls are reviewed as the platform evolves.

• Request access to or correction of your personal data.
• Request deletion or restriction where applicable law provides those rights.
• Object to certain processing or withdraw consent where consent is the legal basis.
• Ask how your information is used or complain to the relevant regulator where that right is available.

ESTEXA is a business platform for real-estate companies and professionals and is not directed to children. We do not intentionally seek personal data from people below the legal age for using business services.

We may update this policy as services, integrations or legal requirements change. The updated version will be posted here with a revised date.

For privacy questions, use the contact channels available on the ESTEXA website or the ESTEXA AI Concierge and your request will be routed to the appropriate team.